Promoting technology as an industry in the Mt. Washington Valley
Dan Fiore's Discussions
Making a living in the Valley
2 Replies
Started this discussion. Last reply by John Bruni Jun. 7, 2008.
Profile Information
- What non-tech things are you into?
- Skiing, golfing, hiking, and running. Pretty much anything outdoors at any time of the year.
- About Me:
- I've been visiting the MWV since a child 25 years ago and have not stopped. The cycle continues as I now come up with my wife and kids.
We are very interested in making a permanent move there, but trying to figure out how to also make a living.
I've been providing professional services in the software industry for about 12 years and would be very appreciative for any guidance members e-peaks can provide.
Resume
DANIEL FIORE
10 Danielle Drive
Grafton, MA 01519
Phone: (508) 320-2167 E-mail: dmfdmf@yahoo.com
SUMMARY OF QUALIFICATIONS
Results oriented Technology Services Provider and Organization Leader, with 15 years of experience in front of customers and prospects successfully securing engagements, managing projects, developing staff, and providing customer satisfaction. Demonstrated ability to analyze client needs, develop and present solutions, obtain customer loyalty, and lead implementation teams to meet aggressive client goals. Excellent written and verbal communication skills combined with thorough business and financial analytic abilities resulted in consistently exceeding both client expectations and internal metrics. Strong leadership abilities cultivated positive relationships with client, partners, and direct reports.
ACHIEVEMENTS
> Doubled team productivity in first 6 months leading division
> Consistent record of tight full lifecycle project management resulting in high client satisfaction
> Delivered highest revenue producing quarter in company history
> Grew division’s results in adverse business conditions: service revenue increased 20% year over year despite dramatic decline in license revenue
> 5-time Achievers Club Award winner including 2004 with 119% attainment of $4.2M quota
> Increased average consulting daily rate contracted by 10% through effective negotiations
> Dramatically improved client Accounts Receivables, driving aged balances down by 75%
> Developed and maintained, through effective leadership, positive and productive work environment and career management support – zero turnover as manager
PROFESSIONAL EXPERIENCE
Globoforce: 2008
Client Service Manager
Provided clients hands-on project management and consulting services including: best practices, product training, data interface, and customized software design setup and analytic tools. Provided testing support for functional design, processes, procedures. Developed and delivered customized training for clients.
> Services provider for company’s most rapid large scale service contract
> Primary agent to improve client process and operational efficiencies through implementation projects and training
> Develop solution capabilities fast enough to be the service liaison with prospects 2 month into the role
Robert Half Management Resources: 2006 - 2007
Division Director
Provide value-added finance and accounting consulting services including compliance, audit, revenue recognition, and financial analysis. Responsible project oversight and resource estimating, project costs and budget, and client satisfaction. Accountable for own revenue generation as well as hiring, mentoring, and ensuring production of account executives.
> Facilitated effective cross selling strategies with complementary lines of business
> Assessed client requirements leading to creative proposals to present to prospects
> Negotiated contract terms with both customers and project resources
> Point person to manage all escalation issues
SAP America: 2005 - 2006
Education Account Manager
Position the value of SAP direct and partner delivered Education services and products to prospects and customers. As the trusted user adoption and change management advisor, mitigated customer risk by crafting, positioning, and managing unique Education projects based on customers requirements including both product and services, in multiple delivery formats as deemed appropriate.
> Mitigated project risk to clients by providing and managing solutions focused on successful software deployments
> Assessed client requirements leading to creative proposals to present to prospects
> Conducted software product demonstrations to prospective clients
> Negotiated contract terms with both customers and third party suppliers
> Executive contact with senior executives for all implementation and satisfaction issues
Lawson Software: 1996 – 2005
Engagement Manager (2003-2005)
Customer-facing position with enterprise (Financials, Human Capital Management, Supply Chain) software provider. Developed relationships with executives, secured business, and oversaw projects at prospects and clients. The primary agent to ensure clients achieve their strategic goals including a successful implementation and to become and remain a satisfied client of Lawson products and services. Representative for Lawson services during the complex sales cycle.
> Assessed requirements and developed implementation solutions, including project cost, duration, training, and resource estimates for presentation to prospects and clients.
> Executive sponsor and issue resolution point of contact for multiple concurrent complex technical projects
> Negotiated contract terms with both customers and third party providers
> Direct point of contact with senior executives for all implementation and satisfaction issues.
> Evaluated client opportunities resulting in maximum revenue generation and utilization results versus quota for myself, my team and other resources throughout the organization.
Project Manager / Consulting Team Manager (1998-2003)
Dual focused role of Project Manager and Resource Manager for top tier enterprise software company. Responsible for delivering successful implementations and customer satisfaction. The primary agent to ensure clients achieve their strategic goals including a successful implementation and to become and remain a satisfied client of Lawson products and services. Recruited, built, and managed a team of service professionals. Provided project management expertise.
> Assessed requirements and developed implementation solutions, including project cost, duration, training, and resource estimates for presentation to prospects and clients.
> Managed multiple concurrent technology and process improvement projects ranging from $100k to $2M+
> Lead regional representative on Project Management process and tools standardization project
> Provided complete project lifecycle management utilizing Project Management Institute standards
> Exceptional problem solving abilities resulted in becoming the primary resource brought in to correct projects and accounts experiencing major issues.
> Developed financial analysis tools that were incorporated across the organization allowing for consistent metrics and project evaluation by executive management.
Applications Consultant (1996-1998)
Provided clients expectation exceeding consulting services including: best practices, product training, conversions, interface, and customized software design setup and analytic tools. Provided testing support for software design, processes, procedures and system resources. Developed and delivered customized reports and training for clients.
> Lead Financial Consultant on region’s largest service contract
> Primary agent to improve client process and operational efficiencies through implementation projects and training
> Certified in 2/3 the projected time, providing quicker return on Company’s investment
> Averaged over 150% of corporate goal for revenue/ employee each month
AT&T Network Systems: 1993 - 1996
Senior Accounting Specialist/ Accounting Specialist/ Accounting Associate
Consolidated financial results and produced executive reporting statements of $12B manufacturing organization in a high-pressure environment.
> Earned 2 promotions within first 2 years.
> Developed standardized financial and analytical reports a new independent company.
> Streamlined book close processing from seven to two days per month.
> Integral part of a highly successful Quality Improvement team, reducing errors by 90%.
EDUCATION AND ACCOMPLISHMENTS
> BS in Business Administration, University of New Hampshire (President – Sigma Nu)
> Leadership Manager Development Training and Certification
> PMP Certification course work
> Technical Skills: MS Office Suite, MS Excel, MS Projects, Outlook, PowerPoint, SAP, Lawson Software.
> Through projects have exposure to UNIX and NT operating systems; SQL, Oracle, Informix databases; MSOLAP, Essbase, and Crystal Reports; and multi-tiered platform and server (web/application/database) configurations.
> 5-time Boston Marathon Qualifier
10 Danielle Drive
Grafton, MA 01519
Phone: (508) 320-2167 E-mail: dmfdmf@yahoo.com
SUMMARY OF QUALIFICATIONS
Results oriented Technology Services Provider and Organization Leader, with 15 years of experience in front of customers and prospects successfully securing engagements, managing projects, developing staff, and providing customer satisfaction. Demonstrated ability to analyze client needs, develop and present solutions, obtain customer loyalty, and lead implementation teams to meet aggressive client goals. Excellent written and verbal communication skills combined with thorough business and financial analytic abilities resulted in consistently exceeding both client expectations and internal metrics. Strong leadership abilities cultivated positive relationships with client, partners, and direct reports.
ACHIEVEMENTS
> Doubled team productivity in first 6 months leading division
> Consistent record of tight full lifecycle project management resulting in high client satisfaction
> Delivered highest revenue producing quarter in company history
> Grew division’s results in adverse business conditions: service revenue increased 20% year over year despite dramatic decline in license revenue
> 5-time Achievers Club Award winner including 2004 with 119% attainment of $4.2M quota
> Increased average consulting daily rate contracted by 10% through effective negotiations
> Dramatically improved client Accounts Receivables, driving aged balances down by 75%
> Developed and maintained, through effective leadership, positive and productive work environment and career management support – zero turnover as manager
PROFESSIONAL EXPERIENCE
Globoforce: 2008
Client Service Manager
Provided clients hands-on project management and consulting services including: best practices, product training, data interface, and customized software design setup and analytic tools. Provided testing support for functional design, processes, procedures. Developed and delivered customized training for clients.
> Services provider for company’s most rapid large scale service contract
> Primary agent to improve client process and operational efficiencies through implementation projects and training
> Develop solution capabilities fast enough to be the service liaison with prospects 2 month into the role
Robert Half Management Resources: 2006 - 2007
Division Director
Provide value-added finance and accounting consulting services including compliance, audit, revenue recognition, and financial analysis. Responsible project oversight and resource estimating, project costs and budget, and client satisfaction. Accountable for own revenue generation as well as hiring, mentoring, and ensuring production of account executives.
> Facilitated effective cross selling strategies with complementary lines of business
> Assessed client requirements leading to creative proposals to present to prospects
> Negotiated contract terms with both customers and project resources
> Point person to manage all escalation issues
SAP America: 2005 - 2006
Education Account Manager
Position the value of SAP direct and partner delivered Education services and products to prospects and customers. As the trusted user adoption and change management advisor, mitigated customer risk by crafting, positioning, and managing unique Education projects based on customers requirements including both product and services, in multiple delivery formats as deemed appropriate.
> Mitigated project risk to clients by providing and managing solutions focused on successful software deployments
> Assessed client requirements leading to creative proposals to present to prospects
> Conducted software product demonstrations to prospective clients
> Negotiated contract terms with both customers and third party suppliers
> Executive contact with senior executives for all implementation and satisfaction issues
Lawson Software: 1996 – 2005
Engagement Manager (2003-2005)
Customer-facing position with enterprise (Financials, Human Capital Management, Supply Chain) software provider. Developed relationships with executives, secured business, and oversaw projects at prospects and clients. The primary agent to ensure clients achieve their strategic goals including a successful implementation and to become and remain a satisfied client of Lawson products and services. Representative for Lawson services during the complex sales cycle.
> Assessed requirements and developed implementation solutions, including project cost, duration, training, and resource estimates for presentation to prospects and clients.
> Executive sponsor and issue resolution point of contact for multiple concurrent complex technical projects
> Negotiated contract terms with both customers and third party providers
> Direct point of contact with senior executives for all implementation and satisfaction issues.
> Evaluated client opportunities resulting in maximum revenue generation and utilization results versus quota for myself, my team and other resources throughout the organization.
Project Manager / Consulting Team Manager (1998-2003)
Dual focused role of Project Manager and Resource Manager for top tier enterprise software company. Responsible for delivering successful implementations and customer satisfaction. The primary agent to ensure clients achieve their strategic goals including a successful implementation and to become and remain a satisfied client of Lawson products and services. Recruited, built, and managed a team of service professionals. Provided project management expertise.
> Assessed requirements and developed implementation solutions, including project cost, duration, training, and resource estimates for presentation to prospects and clients.
> Managed multiple concurrent technology and process improvement projects ranging from $100k to $2M+
> Lead regional representative on Project Management process and tools standardization project
> Provided complete project lifecycle management utilizing Project Management Institute standards
> Exceptional problem solving abilities resulted in becoming the primary resource brought in to correct projects and accounts experiencing major issues.
> Developed financial analysis tools that were incorporated across the organization allowing for consistent metrics and project evaluation by executive management.
Applications Consultant (1996-1998)
Provided clients expectation exceeding consulting services including: best practices, product training, conversions, interface, and customized software design setup and analytic tools. Provided testing support for software design, processes, procedures and system resources. Developed and delivered customized reports and training for clients.
> Lead Financial Consultant on region’s largest service contract
> Primary agent to improve client process and operational efficiencies through implementation projects and training
> Certified in 2/3 the projected time, providing quicker return on Company’s investment
> Averaged over 150% of corporate goal for revenue/ employee each month
AT&T Network Systems: 1993 - 1996
Senior Accounting Specialist/ Accounting Specialist/ Accounting Associate
Consolidated financial results and produced executive reporting statements of $12B manufacturing organization in a high-pressure environment.
> Earned 2 promotions within first 2 years.
> Developed standardized financial and analytical reports a new independent company.
> Streamlined book close processing from seven to two days per month.
> Integral part of a highly successful Quality Improvement team, reducing errors by 90%.
EDUCATION AND ACCOMPLISHMENTS
> BS in Business Administration, University of New Hampshire (President – Sigma Nu)
> Leadership Manager Development Training and Certification
> PMP Certification course work
> Technical Skills: MS Office Suite, MS Excel, MS Projects, Outlook, PowerPoint, SAP, Lawson Software.
> Through projects have exposure to UNIX and NT operating systems; SQL, Oracle, Informix databases; MSOLAP, Essbase, and Crystal Reports; and multi-tiered platform and server (web/application/database) configurations.
> 5-time Boston Marathon Qualifier
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